Information We Collect
When you make an enquiry, request a quote or interact with one of our advertisements, we may collect information including:
We only collect information reasonably necessary to respond to your enquiry and provide our products and services.
Facebook & Instagram Lead Ads
Ecospace Solutions uses Meta platforms, including Facebook and Instagram, to advertise our products and generate customer enquiries.
When you submit a Facebook or Instagram Lead Form, respond to an advertisement or answer automated questions, the information you provide may be supplied to Ecospace Solutions by Meta.
We may use this information to:
Submitting an enquiry does not create any obligation to purchase from Ecospace Solutions.
Facebook and Instagram may separately collect and process information in accordance with Meta’s own privacy policies.
How We Use Your Information
Personal information collected by Ecospace Solutions may be used to:
You may ask us to stop sending marketing communications at any time.
Automated Questions
Some of our Facebook, Instagram or website enquiries may include automated questions designed to help us understand your requirements.
These may include questions about your preferred building size, intended use, project location, delivery requirements or timeframe.
Your answers are used to help our team assess your enquiry and provide a more relevant response or quotation.
Sharing Your Information
Ecospace Solutions does not sell your personal information or Meta Lead Generation Data.
Where necessary to provide our products or services, information may be shared with trusted service providers such as transport companies, contractors, installers, IT or CRM providers, payment providers and professional advisers.
We may also disclose information where required by Australian law.
Data Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.
Information may be stored using secure business systems and trusted third-party service providers.
Access, Correction & Deletion
You may contact us to:
We will respond to requests in accordance with applicable Australian privacy laws.
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including managing enquiries, quotations, orders, warranties and legal or business record-keeping requirements.
When information is no longer required, we may securely delete or de-identify it.
Australian Privacy
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updated version will be published on our website with a revised “Last updated” date.
